Customer Service

Customer Service

The Customer Service area is the main contact area for the Post Award Administration. The Sponsored Programs Customer Service coordinators handle all types of grants and contracts for specific departments within the university.

Responsibilities include:

  • Project/Grant establishment and modification
  • Review of award terms and conditions
  • Coordination of all financial activities related to project management including transaction approval when required
  • Serving as an "expert resource" to the university community in regards to award requirements and university compliance issues
  • Providing departmental training on business processes related to the management of Sponsored Project/Grants

Please see our Sponsored Programs Organization Chart for all staff members or go to the Coordinator by Department to locate your Sponsored Programs Customer Service Coordinator.

Also see Forms, Tables, and Electronic instructions:

 

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Resources

U-M research project teams, research administrators (RAs), and single administrative points of contact (SAPOCs) should use this resource to look up the Sponsored Programs Customer Service Coordinator assigned to a U-M department (by Dept ID) to help with post-award, reporting, or closeout questions. 

 (Last updated: July 3, 2024)